Supporting Inline surveys
An inline survey is a survey that looks and acts like part of the page. Users get frustrated with various popups as they browse, so inline surveys are a great way to capture feedback contextually in a way that doesn't feel like an interruption or afterthought.
Pulse Insights needs a Target CSS Selector (configured in Console) to insert inline surveys.
The positioning of inline surveys is dictated by their Target (CSS selector), Location (Above/Inside/Below) and, if located inside the target, the Order with Target (First/Last).
See more details in the Formatting section of Console Configuration.
Inline Survey FAQs
Do I need to create a specific div to host inline surveys?
In most cases, you don't need to create an empty div. As long as there is a consistent CSS selector, that will suffice.
There are two cases where it is helpful to have a dedicated div to host the surveys:
the survey is targeted to show across multiple pages and not all pages contain the same CSS selector
the structure of the page changes (e.g. different page content for customers vs. prospects)
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