Pulse Insights Documentation
  • Pulse Insights Overview
    • 👋Welcome to Pulse Insights
  • Implementing Pulse Insights (Dev)
    • Implementing on Web and Mobile Web
      • Deploying your tag (code snippet)
      • Ingesting contextual data for targeting and analysis
      • Client Key
      • Tracking Events (aka High Value Actions)
      • Presenting a specific survey
      • Supporting Inline surveys
      • Callbacks
      • Privacy Features
        • Identifiers, cookies, and local storage
        • Data that Pulse Insights stores
      • QA Process and Preview Mode
        • JavaScript Object
      • Single Page Apps
      • Load Time & Availability
      • Bot blocking
      • Customer-initiated Feedback
    • Implementing in email
      • Dynamic Email
    • Implementing in Native Apps
      • Android
      • iOS
      • Demo App Help
  • Integrations
    • Integrations overview
      • Hubspot
      • Braze
      • Google Analytics
      • Data Lake
  • Configuring Pulse Insights (Console)
    • Account Setup
      • Authentication & SSO
      • Inviting Collaborators
      • Roles & permissions
    • Dashboard & Program Management
      • Survey Status
    • Editor
      • Question Types
        • Survey Invitation
        • Single Choice
          • Using Images
        • Multiple Choice
        • Free Text
        • Net Promoter Score
        • Slider
        • Custom Content (Next Best Action)
        • Thank You Message
          • Poll (Show Results)
      • General
      • Targeting
        • Devices & Channels
        • Sample Rate
        • URL & Events
        • Dates
        • Previous Responses
        • On Page Behavior
        • CRM Targeting
        • Geo Targeting
        • Goal
        • User Behavior
        • Advanced Settings
      • Formatting
        • Widget Types
          • Docked
          • Bottom Bar
          • Top Bar
          • Overlay
          • Inline
        • Themes
        • Question Display
        • Custom CSS (Survey-level)
        • Supported Markdown
      • Link Builder
      • Preview
      • Survey Groups (Localization)
    • Reporting
      • Results Page & Filtering
      • On Demand
        • Columns/Data Dictionary
      • Scheduled Reports
      • Free Text
        • AI Generated Summary
        • Responses & Tagging
      • Custom Content Reporting
      • Viewable Impressions
    • Account Level Settings
      • Get Code Snippet
      • Global Targeting
      • Data & Integrations (Callbacks)
      • Data Restrictions
      • Themes
      • Automations
        • High Value Actions (Events)
      • Activity Log
      • Configured by Pulse Insights
  • Best Practices
    • Best Practices
      • Copy
      • Design and Execution
      • Targeting
      • Widget Types
      • Sample Rate
      • Submission Rates
      • Special Features
      • Best Practices for Progressive Profiling
  • API
    • API reference
      • Surveys
        • Questions
        • Poll
      • Q
        • A
      • Direct serve
      • Serve
      • Results
      • Present results
      • Track event
      • Custom content link click
      • Submissions
        • All answers
        • Answer
        • Close
        • Viewed at
      • Devices
        • Set data
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On this page
  • Add a new NPS Question
  • Configuring the Question
  • NPS Settings
  • Answer Options
  • Additional Text
  • NPS Question Options
  • Additional Content

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  1. Configuring Pulse Insights (Console)
  2. Editor
  3. Question Types

Net Promoter Score

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Last updated 1 year ago

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The Net Promotor Score (NPS) question type asks the user to choose a rating on a scale of 0–10 rating scale, "How likely are you to recommend us to a friend or colleague?".

Add a new NPS Question

To add a new NPS question, simply click on the "+" icon in the bottom right of the canvas and select "NPS".

Configuring the Question

The NPS question type is pre-configured to the standard question and 0-10 scale answers, but you can still configure the question to fit your needs.

Simply double click in the Question field to type/edit your desired question.

Note: Since NPS is a defined scale, you cannot edit, delete, reorder possible answers. If you'd like to ask a non-NPS scaled question, please use the Single Choice question type instead.

NPS Settings

These are question-level settings. The configurations you choose do not carry over to all questions, or all NPS questions in your survey. If you have more than one NPS question in your survey, you will need to make configure your desired settings for each individual question.

Answer Options

In this section, you can configure the number of answers per row for desktop and mobile. The default setting is 11 answers per row on desktop (so answers 0-10 displayed in one row), and 6 per row on mobile.

Additional Text

You also have the option to add additional text before and/or after the question, as well as labels for Before and/or after answers.

Using before/after answer labels is a great way to define the NPS scale. Use answer labels to define the lower and upper end of the scale. For example, set the lower end of the scale to be "Very Unlikely", and the higher end to be "Very Likely".

NPS Question Options

In this section, you can define empty error text. This only needs to be set if your survey will be shown in All-at-once mode with individual question empty error enabled. Please see "Question Display" section for more details. If this is not set, the default message will display (Required.).

Additional Content

You can optionally display custom content at the header or footer of the question. You can use the simple WYSIWYG editing or advanced HTML editing, complete with code beautification and line numbers.

This is a great feature to use to show any fine print or disclaimers.

There are several more options for configuring your NPS question. To choose your desired settings, simply click on the button on the bottom left of the NPS card.