Pulse Insights Documentation
  • Pulse Insights Overview
    • đź‘‹Welcome to Pulse Insights
  • Implementing Pulse Insights (Dev)
    • Implementing on Web and Mobile Web
      • Deploying your tag (code snippet)
      • Ingesting contextual data for targeting and analysis
      • Client Key
      • Tracking Events (aka High Value Actions)
      • Presenting a specific survey
      • Supporting Inline surveys
      • Callbacks
      • Privacy Features
        • Identifiers, cookies, and local storage
        • Data that Pulse Insights stores
      • QA Process and Preview Mode
        • JavaScript Object
      • Single Page Apps
      • Load Time & Availability
      • Bot blocking
      • Customer-initiated Feedback
    • Implementing in email
      • Dynamic Email
    • Implementing in Native Apps
      • Android
        • Android Release Notes
        • Android Demo App
      • iOS
        • iOS Release Notes
        • iOS Demo App
      • Demo App Help
  • Integrations
    • Integrations overview
      • Hubspot
      • Braze
      • Google Analytics
      • Data Lake
  • Configuring Pulse Insights (Console)
    • Account Setup
      • Authentication & SSO
      • Inviting Collaborators
      • Roles & permissions
    • Dashboard & Program Management
      • Survey Status
    • Editor
      • Question Types
        • Survey Invitation
        • Single Choice
          • Using Images
        • Multiple Choice
        • Free Text
        • Net Promoter Score
        • Slider
        • Custom Content (Next Best Action)
        • Thank You Message
          • Poll (Show Results)
      • General
      • Targeting
        • Devices & Channels
        • Sample Rate
        • URL & Events
        • Dates
        • Previous Responses
        • On Page Behavior
        • CRM Targeting
        • Geo Targeting
        • Goal
        • User Behavior
        • Advanced Settings
      • Formatting
        • Widget Types
          • Docked
          • Bottom Bar
          • Top Bar
          • Overlay
          • Inline
        • Themes
        • Question Display
        • Custom CSS (Survey-level)
        • Supported Markdown
      • Link Builder
      • Preview
      • Survey Groups (Localization)
    • Reporting
      • Results Page & Filtering
      • On Demand
        • Columns/Data Dictionary
      • Scheduled Reports
      • Free Text
        • AI Generated Summary
        • Responses & Tagging
      • Custom Content Reporting
      • Viewable Impressions
    • Account Level Settings
      • Get Code Snippet
      • Global Targeting
      • Data & Integrations (Callbacks)
      • Data Restrictions
      • Themes
      • Automations
        • High Value Actions (Events)
      • Activity Log
      • Configured by Pulse Insights
  • Best Practices
    • Best Practices
      • Copy
      • Design and Execution
      • Targeting
      • Widget Types
      • Sample Rate
      • Submission Rates
      • Special Features
      • Best Practices for Progressive Profiling
  • API
    • API reference
      • Surveys
        • Questions
        • Poll
      • Q
        • A
      • Direct serve
      • Serve
      • Results
      • Present results
      • Track event
      • Custom content link click
      • Submissions
        • All answers
        • Answer
        • Close
        • Viewed at
      • Devices
        • Set data
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On this page
  • Adding Custom Content
  • Options

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  1. Configuring Pulse Insights (Console)
  2. Editor
  3. Question Types

Custom Content (Next Best Action)

PreviousSliderNextThank You Message

Last updated 1 year ago

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Show helpful content, links, and tools to guide users based on what a user just told you. Track how many users take advantage so you can quantify the value you're driving and the costs you're deflecting for your organization.

Custom Content enables you to display rich, immersive content in response to a survey answer. For example, if a user doesn’t understand something, can’t find something, or needs help, you can dynamically help the user by showing appropriate content.

Adding Custom Content

To add a new multiple choice question, simply click on the "+" icon in the bottom right of the canvas and select "Custom Content".

Start by naming the card by double clicking on the text area. Survey participants will not see this name, this is just for organizational purposes. This name is only for reference so you know the content without having to open up the Custom Content editor.

Next, click on “Settings”. This will open up a modal where you can edit your custom content card.

Custom Content supports executing JavaScript, which can be configured using the simple WYSIWYG editing or advanced HTML editing, complete with code beautification and line numbers.

You can also upload images, which are hosted on our CDN, Cloudfront.

Options

There are several options available for the Custom Content card including:

  • Enabling a full screen take over, with configuration for a background color and opacity.

  • Auto close after n seconds

  • Auto redirect to a page after n seconds