Pulse Insights Documentation
  • Pulse Insights Overview
    • 👋Welcome to Pulse Insights
  • Implementing Pulse Insights (Dev)
    • Implementing on Web and Mobile Web
      • Deploying your tag (code snippet)
      • Ingesting contextual data for targeting and analysis
      • Client Key
      • Tracking Events (aka High Value Actions)
      • Presenting a specific survey
      • Supporting Inline surveys
      • Callbacks
      • Privacy Features
        • Identifiers, cookies, and local storage
        • Data that Pulse Insights stores
      • QA Process and Preview Mode
        • JavaScript Object
      • Single Page Apps
      • Load Time & Availability
      • Bot blocking
      • Customer-initiated Feedback
    • Implementing in email
      • Dynamic Email
    • Implementing in Native Apps
      • Android
        • Android Release Notes
        • Android Demo App
      • iOS
        • iOS Release Notes
        • iOS Demo App
      • Demo App Help
  • Integrations
    • Integrations overview
      • Hubspot
      • Braze
      • Google Analytics
      • Data Lake
  • Configuring Pulse Insights (Console)
    • Account Setup
      • Authentication & SSO
      • Inviting Collaborators
      • Roles & permissions
    • Dashboard & Program Management
      • Survey Status
    • Editor
      • Question Types
        • Survey Invitation
        • Single Choice
          • Using Images
        • Multiple Choice
        • Free Text
        • Net Promoter Score
        • Slider
        • Custom Content (Next Best Action)
        • Thank You Message
          • Poll (Show Results)
      • General
      • Targeting
        • Devices & Channels
        • Sample Rate
        • URL & Events
        • Dates
        • Previous Responses
        • On Page Behavior
        • CRM Targeting
        • Geo Targeting
        • Goal
        • User Behavior
        • Advanced Settings
      • Formatting
        • Widget Types
          • Docked
          • Bottom Bar
          • Top Bar
          • Overlay
          • Inline
        • Themes
        • Question Display
        • Custom CSS (Survey-level)
        • Supported Markdown
      • Link Builder
      • Preview
      • Survey Groups (Localization)
    • Reporting
      • Results Page & Filtering
      • On Demand
        • Columns/Data Dictionary
      • Scheduled Reports
      • Free Text
        • AI Generated Summary
        • Responses & Tagging
      • Custom Content Reporting
      • Viewable Impressions
    • Account Level Settings
      • Get Code Snippet
      • Global Targeting
      • Data & Integrations (Callbacks)
      • Data Restrictions
      • Themes
      • Automations
        • High Value Actions (Events)
      • Activity Log
      • Configured by Pulse Insights
  • Best Practices
    • Best Practices
      • Copy
      • Design and Execution
      • Targeting
      • Widget Types
      • Sample Rate
      • Submission Rates
      • Special Features
      • Best Practices for Progressive Profiling
  • API
    • API reference
      • Surveys
        • Questions
        • Poll
      • Q
        • A
      • Direct serve
      • Serve
      • Results
      • Present results
      • Track event
      • Custom content link click
      • Submissions
        • All answers
        • Answer
        • Close
        • Viewed at
      • Devices
        • Set data
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  1. Implementing Pulse Insights (Dev)
  2. Implementing on Web and Mobile Web
  3. Privacy Features

Data that Pulse Insights stores

Pulse Insights evaluates & stores data from your end-users to perform its core functions of:

  • Determining if and how a survey should be served

  • Capturing explicit user responses to survey questions

  • Analyzing the responses to generate insights for your business

  • Performing QA of data and user experience

The following is a list of data that Pulse Insights stores along with how it is used.

Data
How it is used
Comments

DEVICE-RELATED

Device UDID

Random identifier assigned to the device used as key to store impressions and submissions

User Agent

Analysis and QA of survey data by device characteristics such as mobile vs. desktop responses.

Operating System

Inferred from user agent

Browser & version

Inferred from user agent

Screen Resolution

Analysis and QA of survey data

Device Type

Inferred from screen resolution

IP Address

QA of survey data such as potential bot or testing traffic

This field is an account-level option with settings to turn off, obfuscate the last octet, or store the full IP address.

USAGE-RELATED

Submission URL

Targeting and analysis such as 'serve only on X URL' or 'compare user satisfaction by URL'

Number of visits

Targeting and analysis

Number of pageviews in current session

Targeting and analysis

DATA YOU MAY OPTIONALLY EXPLICITLY PASS TO PULSE INSIGHTS TO STORE

Client Key

Used to store a persistent anonymous (to Pulse Insights) identifier to link survey data with your internal user data

Contextual Data

Used to store contextual data about the user, experience, or behavior

Events

Used to indicate that a user did something of note such as converted, so that the event data can be correlated with survey responses.

EXPLICIT RESPONSE DATA

Response details

What was served to the user and the actual explicit response such as a satisfaction score

Timestamp

The date and time of the response

PreviousIdentifiers, cookies, and local storageNextQA Process and Preview Mode

Last updated 2 years ago

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