Results Page & Filtering
To view the results of a survey in the Console, hover over the survey name in the dashboard view, open the menu options and click “Results”.
The Results page shows aggregate survey metrics at the top of the page and results broken down by question.
Aggregate survey metrics includes:
| Metric | Definition |
|---|---|
Impressions | How many times the survey was returned to be displayed on a page |
Viewed Impressions | Viewed impressions differ from regular impressions - this metric is how many times a survey was returned and seen by a user. The viewed impressions metric takes into consideration whether or not the user has completed the action necessary (e.g. scroll, click, exit behavior, etc.) to actually see the survey. Viewed Impressions are not enabled for all accounts. Please contact your Customer Success Manager to inquire about Viewed Impressions. |
Submissions | How many times at least one question from the survey was answered. |
Submission Rate | The rate of submissions per impressions. Note: When viewed impressions are enabled, then viewed impressions are used in the submission rate calculation. Otherwise, regular impressions are used in the calculation. |
Days Active | The number of calendar days the survey has been live and collecting data. Changing the status resets this calculation. |
On each of these summary stat tiles, you can see trend lines that show the trend of these metrics over time.
Charts
The main area of the Results page displays a chart for each question in the survey. The question displays at the top of each "card" with the number of responses in parentheses. Each possible answer is displayed with a bar showing its share of the responses. Both the actual number of responses, as well as the % share for that answer compared to all possible answers for that question.
Each question "card" also displays responses over time. You can hover over each section to see the answer, the amount of responses the answer received for that particular answer, the % share of total responses.
The numbers at the top of each bar graph represent the total number of responses for that time.
The default time grouping is automatically selected based on the selected date range. You can choose from the following groupings:
Day
Week
Month
Quarter
Year
The default view is a stacked bar graph:
You can also view the data as a scaled bar graph:
Or as an area chart:
Sorting Answers:
By default, the answers display by ascending order based on the answer ID (determined when the possible answer is created in the editor).
You can sort the answers in ascending or descending order by:
Answer ID (Default)
Alphabetical
Number of Responses
Changing the bar colors
View Full Screen or Download Image
Click on the gear icon to view the full screen version of the question result graphs. You can also download the graphs as an image by selecting "Download Image".
Filtering Down Results
You can filter down results based on date range, device type, and completion URL. Simply make your selections and click "Apply Filter(s)" to reload the page with filtered down results.
Click "Apply Filter(s)" to reload the results with the filters you selected.
Date Range
The Results page shows All-time metrics by default, but you can also click to view results from the Last 30 day, the last 7 days, results from yesterday, from today, or choose a custom date range.
Device Type
All device types (Desktop/Tablet/Mobile Device) are included in the results by default.
Click on a device-type icon to exclude it from your results. Device icons that are greyed out are deselected and will be excluded from the results.
Completion URL
You can also filter results by completion URL, which is the URL users completed the survey.
You can use "Matches all of" or "Matches any one of" rules.
Click "ADD NEW" to add a new filtering criteria.
From the dropdown select one of the following:
URL contains
URL does not contain
URL Regex matches
Enter the URL/Regex in the text area.
Click the trash can icon to remove.
By Answer
You can filter reporting by what people have answered to a specific question by clicking the any bar. All other questions will then update to reflect results for those who gave that answer.
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