Pulse Insights Documentation
  • Pulse Insights Overview
    • 👋Welcome to Pulse Insights
  • Implementing Pulse Insights (Dev)
    • Implementing on Web and Mobile Web
      • Deploying your tag (code snippet)
      • Ingesting contextual data for targeting and analysis
      • Client Key
      • Tracking Events (aka High Value Actions)
      • Presenting a specific survey
      • Supporting Inline surveys
      • Callbacks
      • Privacy Features
        • Identifiers, cookies, and local storage
        • Data that Pulse Insights stores
      • QA Process and Preview Mode
        • JavaScript Object
      • Single Page Apps
      • Load Time & Availability
      • Bot blocking
      • Customer-initiated Feedback
    • Implementing in email
      • Dynamic Email
    • Implementing in Native Apps
      • Android
        • Android Release Notes
        • Android Demo App
      • iOS
        • iOS Release Notes
        • iOS Demo App
      • Demo App Help
  • Integrations
    • Integrations overview
      • Hubspot
      • Braze
      • Google Analytics
      • Data Lake
  • Configuring Pulse Insights (Console)
    • Account Setup
      • Authentication & SSO
      • Inviting Collaborators
      • Roles & permissions
    • Dashboard & Program Management
      • Survey Status
    • Editor
      • Question Types
        • Survey Invitation
        • Single Choice
          • Using Images
        • Multiple Choice
        • Free Text
        • Net Promoter Score
        • Slider
        • Custom Content (Next Best Action)
        • Thank You Message
          • Poll (Show Results)
      • General
      • Targeting
        • Devices & Channels
        • Sample Rate
        • URL & Events
        • Dates
        • Previous Responses
        • On Page Behavior
        • CRM Targeting
        • Geo Targeting
        • Goal
        • User Behavior
        • Advanced Settings
      • Formatting
        • Widget Types
          • Docked
          • Bottom Bar
          • Top Bar
          • Overlay
          • Inline
        • Themes
        • Question Display
        • Custom CSS (Survey-level)
        • Supported Markdown
      • Link Builder
      • Preview
      • Survey Groups (Localization)
    • Reporting
      • Results Page & Filtering
      • On Demand
        • Columns/Data Dictionary
      • Scheduled Reports
      • Free Text
        • AI Generated Summary
        • Responses & Tagging
      • Custom Content Reporting
      • Viewable Impressions
    • Account Level Settings
      • Get Code Snippet
      • Global Targeting
      • Data & Integrations (Callbacks)
      • Data Restrictions
      • Themes
      • Automations
        • High Value Actions (Events)
      • Activity Log
      • Configured by Pulse Insights
  • Best Practices
    • Best Practices
      • Copy
      • Design and Execution
      • Targeting
      • Widget Types
      • Sample Rate
      • Submission Rates
      • Special Features
      • Best Practices for Progressive Profiling
  • API
    • API reference
      • Surveys
        • Questions
        • Poll
      • Q
        • A
      • Direct serve
      • Serve
      • Results
      • Present results
      • Track event
      • Custom content link click
      • Submissions
        • All answers
        • Answer
        • Close
        • Viewed at
      • Devices
        • Set data
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On this page
  • Overview
  • What is Pulse Insights?
  • Get Started
  • Key Platform Changes

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  1. Pulse Insights Overview

Welcome to Pulse Insights

NextImplementing on Web and Mobile Web

Last updated 1 month ago

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Overview

What is Pulse Insights?

Pulse Insights is an customer data collection and activation platform. You can contextually collect feedback, preferences, and opinions directly from your users as they interact with your brand in different channels, without interrupting their core experience. And then use that high velocity data to drive better business decisions, to personalize future experiences (content, functionality), and show relevant content and links in response to what they told you.

Get Started

We've put together some helpful guides for you to get setup with our product quickly and easily.

Key Platform Changes

2025-Q1

  • Support for

  • PDF template management

  • Viewed Impression Frequency Cap

  • SDK updates for and

2024-Q4

  • Report Explorer feature: Create and share custom reports

  • Reporting-only users can now view survey flow

2024-Q3

  • API endpoint to generate PDF of survey results

  • Faster & better Free Text Auto-tagging

  • "Live since", "Last impression", "Last submission" metrics on survey dashboard

2024-Q2

  • Faster Results page loading

  • Viewed impression metric for more accurate impression counting

2024-Q1

  • Custom Content Link Click Reporting

  • On click callback

  • AI Suggested tags for Free Text response tagging

  • Enhanced Auto-tagging for Free Text responses

2023-Q4

  • Get AI summaries of your free text responses to quickly understand what your users are saying

  • Accessibility enhancements for web

  • Enhanced Free Text Viewer features including easier Tagging

  • Access to BI Dashboards from Reporting Page

👋
Implementing on Web and Mobile Web
Implementing in email
Multifactor Authentication
iOS
Android