👋Welcome to Pulse Insights

Overview

What is Pulse Insights?

Pulse Insights is an customer data collection and activation platform. You can contextually collect feedback, preferences, and opinions directly from your users as they interact with your brand in different channels, without interrupting their core experience. And then use that high velocity data to drive better business decisions, to personalize future experiences (content, functionality), and show relevant content and links in response to what they told you.

Get Started

We've put together some helpful guides for you to get setup with our product quickly and easily.

Implementing on Web and Mobile WebImplementing in email

Key Platform Changes

2024-Q4

• Report Explorer feature: Create and share custom reports

• Reporting-only users can now view survey flow

2024-Q3

• API endpoint to generate PDF of survey results

• Faster & better Free Text Auto-tagging

• "Live since", "Last impression", "Last submission" metrics on survey dashboard

2024-Q2

• Faster Results page loading

• Viewed impression metric for more accurate impression counting

2024-Q1

• Custom Content Link Click Reporting

• On click callback

• AI Suggested tags for Free Text response tagging

• Enhanced Auto-tagging for Free Text responses

2023-Q4

• Get AI summaries of your free text responses to quickly understand what your users are saying

• Accessibility enhancements for web

• Enhanced Free Text Viewer features including easier Tagging

• Access to BI Dashboards from Reporting Page